Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at refunds@eyesonraver.com . Please note that returns will need to be sent to the following address: 200 Gates Rd, Little Ferry, NJ 07643, USA
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@eyesonraver.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@eyesonraver.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@eyesonravers.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@eyesonraver.com
Refund Policy
Last updated June 25, 2026
We want you to feel good about your EyesOnRavers order. This Refund Policy explains when returns, exchanges, refunds, and store credits may be available.
Return window
You may request a return within 30 days after delivery. To be eligible, the item must be unused, unworn, unwashed, undamaged, free of odors, stains, makeup, glitter residue, pet hair, or festival wear, and returned with original tags, packaging, accessories, inserts, and proof of purchase.
How to start a return
Email info@eyesonravers.com with your order number, the item you want to return, and the reason for the request. Do not send items back without return authorization. Unauthorized returns may be refused, delayed, or returned to sender.
Return shipping
Unless the return is due to our error or a verified defective item, customers are responsible for return shipping costs. Original shipping charges, shipping protection, route protection, expedited shipping, duties, taxes, and other service fees are non-refundable unless required by law.
Inspection and refund timing
Returned items are inspected after arrival. If approved, refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit. We reserve the right to deny, reduce, or convert a refund to store credit if an item is returned used, damaged, missing components, outside the return window, or not in original condition.
Non-returnable items
The following items are final sale and not eligible for return unless defective or required by law: gift cards, clearance items, final sale items, used or worn products, products damaged after delivery, products missing original packaging or accessories, and any item marked non-returnable at the time of purchase.
Damaged, defective, or incorrect items
Please inspect your order promptly. If you received a defective, damaged, or incorrect item, email us within 7 days of delivery at info@eyesonravers.com with photos of the item, packaging, shipping label, and your order number. If we verify the issue, we may provide a replacement, refund, store credit, or other appropriate remedy.
Exchanges
We cannot guarantee exchanges because inventory changes quickly. The fastest option is to request a return for the original item and place a new order for the item you want.
Refused or undeliverable packages
If a package is refused, unclaimed, or returned because of an address issue, we may refund the product price after the package is received and inspected, less original shipping, return shipping, carrier fees, duties, taxes, and any other non-refundable charges.
Chargebacks and abuse
We reserve the right to refuse returns, cancel orders, or limit service where we identify suspected fraud, return abuse, policy abuse, chargeback abuse, or violations of our Terms of Service.
Your legal rights
Nothing in this policy limits any non-waivable rights you may have under applicable law.