Thank you for shopping with EyesOnRavers. This Shipping Policy explains how orders are processed, shipped, tracked, and handled when delivery issues occur.

Order processing

Orders are processed after payment is authorized and the order information is complete. Most in-stock orders are prepared for shipment within 1 to 3 business days, excluding weekends, holidays, carrier closures, fraud review, address verification, product availability issues, and circumstances outside our reasonable control.

Processing time is not the same as transit time. Shipping estimates shown at checkout begin after the carrier receives the package.

Shipping rates and delivery estimates

Available shipping methods, costs, and estimated delivery windows are shown at checkout based on the destination address and available carrier services. Delivery estimates are not guarantees unless a specific guaranteed service is expressly offered at checkout.

If we provide a shipment estimate, we make it based on information available at the time of purchase. If no specific shipment timing is stated, we aim to ship within a commercially reasonable time and consistent with applicable law.

Shipping delays

Carrier delays, weather, customs, holidays, incorrect addresses, payment review, high-volume launches, and other events can affect delivery timing. If we learn that we cannot ship within a stated timeframe or within the timeframe required by applicable law, we may contact you with an updated estimate, offer the option to wait, or cancel and refund the affected unshipped item.

Address accuracy

You are responsible for providing a complete and accurate shipping address at checkout. EyesOnRavers is not responsible for lost, delayed, returned, or misdelivered packages caused by incorrect, incomplete, or undeliverable addresses provided by the customer. If an order is returned to us because of an address issue, we may cancel and refund the product price less any non-refundable shipping costs, or we may offer reshipment at the customer's expense where available.

Tracking and delivery

When tracking is available, you will receive tracking information by email or SMS. A carrier scan may take time to appear after the label is created. Once a package is marked delivered by the carrier, please check mailrooms, parcel lockers, reception desks, neighbors, household members, and the carrier before contacting us.

Lost, stolen, or damaged packages

If your tracking shows delivery but you cannot locate the package, contact the carrier promptly and email us at info@eyesonravers.com. We will review the issue in good faith, but we are not responsible for theft, loss, or misdelivery after carrier-confirmed delivery to the address provided.

If an item arrives damaged or the wrong item was sent, contact us within 7 days of delivery with your order number, photos of the item, packaging, and shipping label. We may offer a replacement, store credit, refund, or another remedy at our discretion and as required by law.

International shipping

If international shipping is offered, customers are responsible for any customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country. Customs processing may delay delivery. We are not responsible for packages refused, abandoned, delayed, seized, or returned due to customs rules or unpaid import charges.

Order changes and cancellations

We work quickly to process orders. If you need to update or cancel an order, contact us immediately at info@eyesonravers.com. We cannot guarantee changes or cancellations after an order has been processed, packed, or shipped.

Contact

For shipping questions, email info@eyesonravers.com with your order number.